Industry Solutions: Trivium Communications

Call Recording & Reporting Applications from TriVium Systems, Inc.

TriVium Systems has been a leader in designing, building and deploying world-class, award-winning Call Recording & Call Reporting solutions since 1996. The Company's core products include SonicView™ call recording platform, CallAnalyst™ call reporting & call accounting and E9-1-1 Emergency Security Notification™ (ESN™).

SonicView Call Recording is a very scalable and modular platform that provides enterprise call recording features and capabilities at affordable price points. SonicView uses state-of-the art technology and provides intuitive user interfaces to organize, listen and share the recorded calls.
It also offers applications to evaluate the agent interactions and their productivity. SonicView call recording system helps businesses in quality monitoring, improving customer service, avoiding law suits, avoiding he said / she said scenarios, enhancing security and boosting overall business productivity.

CallAnalyst is an enterprise grade call accounting and reporting platform that provides reporting based on SMDR from the phone system. It offers various innovative applications and reports that help businesses cut costs, increase productivity, measure marketing spends and improve customer service. CallAnalyst supports multi-site configurations by collecting data from remote sites and reporting from a central site.

E911 Emergency Security Notification (ESN) provides real-time alerts and notifications when a 911 call is made. It also has a PS/ALI registry that allows you to communicate the precise location of the caller in these notification modes.

Website: http://www.triviumsys.com
Email: marketing@triviumsys.com
Tel: (503) 439-9338