Delivering Strageically Designed Reliable Solutions

By partnering with NEC, Do IT Smarter, Windstream, CyberPower & Network Fleet,
VPTSG is on the leading edge of the latest in voice & data products and services.
We are truly your One Source ∫ Total Solution Company.

To simplify your communications with NEC's SMB Soltions click here.
NEC Receives Unified Communications® Magazine's 2010 Product of the Year Award

Here is a list of just a few of the services that we provide:

• Business Communication Systems
• Voice Messaging & Processing
• Unified Messaging
• Rich Presence/Call Logging/Desk to Desk Chat
• Voice Over (VoIP)
• Call Center Solutions (ACD)
• Call Recording
• Disaster Recovery
• Help Desk Services
• GPS Tracking for Fleet Vehicles

VPTSG systems are designed to meet your specific needs and goals.
Another essential goal for VPTSG is to help you reduce cost and protect
your valuable information.

Voice Over IP
(VoIP) VoIP serves the needs of entrepreneurs and enterprises alike, by delivering
powerful features such as improved call quality, valuable disaster recovery tools
and applications designed specifically for telecommuters and remote workers.

SATISFACTION GUARANTEED
Our Customer Service Agreement (CSA) offers many benefits that are structured
to protect you and your business from any major communications failure. Our CSA
agreement also includes any training needed to successfully operate your new
telecommunication system. Each year, you will be given the opportunity to extend
your CSA agreement. (see attached CSA agreement)

VPTSG's Customer Service Agreement

VPTSG's CUSTOMER SERVICE GUARANTEE
• Factory trained technicians, remote diagnostics via IP connection, $1 million in
large spare parts inventory, 24/7 coverage and guaranteed response time have
become standards for any reputable communications company
• VoicePro/The Sater Group raises the bar
• 5-YEAR WARRANTY AVAILABLE ON NEC SYSTEMS
• MONEY BACK RESPONSE TIME GUARANTEE
• UNLIMITED USER/ADMINISTRATIVE TRAINING

TRAINING (How it works)
Prior to Installation:
• VoicePro/The Sater Group Customer Service Representative contacts
you to discuss training services
• Together you will create an exciting learning experience customized to your staff
• Training consists of classes at your facility of approximately 10 employees sharing
similar job duties or using the same model of phone
• System functions will be thoroughly discussed and activation of various
features will be demonstrated
• Time permitting, each staff member will have a "hands-on" experience

ON-GOING TRAINING
• Your CSR is always available to provide additional assistance
• There is no additional cost, as long as you are covered by
VoicePro/The Sater Group's Support Agreement
• Training Support is included Free of Charge for One Full Year!